Overview:

Discover how successful leaders and organizations handle difficult discussions with their clients, vendors, employees, and peers through our unique process and proven best practices. Receive in-depth instruction and real-life application through the following steps from certified professionals during the training session:

• Prepare to be successful
• Learn through practice
• Empathize/inquire to understand
• Acknowledge to confirm
• Solve the problem
• End with a plan

What You Get:

• 6 hours comprehensive learning experience, customized to your specific learning style
• Materials containing the difficult discussions process and best practices checklist for post-training support and guidance
• Certificate of Completion
• 6 PDUs for existing PMI-certified individuals
• Post-training report for management, outlining personalized observations and short-term/long-term recommendations for each participant

Course Fees:

• Standard fees: $750 USD per student (group rates available)

What People Are Saying:

"The layout of the class flowed well and was very efficient. Instructors provided detailed checklists and scenarios to gather and understand how to utilize the methods being taught. There was also time made to cover real work scenarios which helped put things into perspective."

-Class participant